Client Service Representative, Alta Vista Animal Hospital

Title: Client Service Representative, Alta Vista Animal Hospital

Company: VCA Animal Hospitals
Location: Ottawa, Ontario
Job Type: FullTime

Description:

Alta Vista Animal Hospital in Ottawa, Ontario is seeking a full-time Customer Service Representative to join their team. The ideal candidate will be organized, motivated, and empathetic, helping clients and their pets feel welcomed and appreciated. As the face of VCA, the Client Service Representative plays a crucial role in building and maintaining trust with customers.

Key Responsibilities:

Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

Scheduling and confirming appointments.

Placing outbound calls for follow-ups and reaching out to prospective clients.

Presenting and explaining fees, including processing payments.

Recommending, selecting, and obtaining products and services, including prescriptions.

Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.

Managing medical records, charts, reports, and correspondence.

Hospital maintenance, ensuring the facility is neat and clean at all times.

Joining the team at Alta Vista Animal Hospital offers competitive wages and benefits, an annual uniform allowance, and opportunities for career development. Employees also have access to the VCA Canada Student Loan RRSP Program, an Employee Assistance Program, and personal pet care discounts. Additionally, there are opportunities to give back to the community through VCA initiatives and enjoy perks like shopping discounts and wellness apps.

If you are interested in this position and are a current associate, please apply through the internal career site by logging into Workday and clicking on the Jobs Hub app or searching for Browse Jobs.

Don't miss this chance to make a difference in the lives of pets and their families at VCA Animal Hospitals!

Apply Now

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Title: Client Service Representative, Alta Vista Animal Hospital
Company: VCA Animal Hospitals
Location: Ottawa, Ontario
Customer Service RepresentativeLocation: Ottawa, OntarioEmployment Type: Full Time**Why We Need You**   
At Alta Vista Animal Hospital, we take our mission statement, your pet's health is our top priority and excellent service is our goal, very seriously. With every interaction, we aim to exceed each pet owner's expectations. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!Why this role is importantAs the face of VCA, the Client Service Representative (CSR) sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates.**Key Responsibilities**

* Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
* Scheduling and confirming appointments.
* Placing outbound calls for follow-ups and reaching out to prospective clients.
* Presenting and explaining fees, including processing payments.
* Recommending, selecting, and obtaining products and services, including prescriptions.
* Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm and guiding clients and their pets to exam rooms.prevention, housebreaking, and flea &amp; tick control).
* Managing medical records, charts, reports and correspondence.
* Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times, both inside and outside.

**What We Can Offer You!** Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of   
wellness and appreciation you can thrive in!VCA Canada Student Loan RRSP Program -- Ask us more!Competitive wages and benefits!Annual uniform allowanceExceptional career development: there is room to grow here!RRSP Employer 5 % Match Program -- saving for your future just got easier!Extensive online anytime-anywhere access to journals and textbooksEmployee Assistance Program to support your health and wellbeingReferral Bonus RewardsOpportunities to give back to your community through VCA initiativesGenerous personal pet care discountsAnd extra perks like shopping discounts and cool wellness apps!If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

VCA Animal Hospitals

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